Subscription Agreement

1. Introduction

This Subscription Agreement (“Agreement”) is entered into by and between you (“Subscriber” or “you”) and Conversionate LLC (“Conversionate,” “we,” “us,” or “our”). By purchasing a subscription, you agree to be bound by this Agreement, as well as our Terms & Conditions and any referenced policies. In the event of any conflict between this Agreement and the Terms & Conditions, this Agreement will govern with respect to the subscription services.

2. Subscription Plans and Inclusions

Conversionate offers multiple subscription tiers that provide access to our CRM platform and varying levels of support and additional features:

Platform Access Only:

Core access to our CRM platform. Regular maintenance and routine updates to ensure platform reliability. No direct customer support services beyond those needed to maintain platform uptime and functionality.

Professional Pack:

Includes all features from Platform Access Only. Customer support for implemented systems provided via text messaging, email, and video calls when necessary. Ongoing assistance with configuration, troubleshooting, and updates within your existing setup.Excludes AI and advertising campaign support.

Professional Pack + AI:

Includes all features of the Professional Pack. Integration and ongoing support of AI-driven features and tools within your CRM environment.

Professional Pack + AI + Ads:

Includes all features of the Professional Pack + AI. Additional support and guidance for optimizing advertising campaigns & maintaining AI systems up to date with the campaigns.Advertising budgets and related fees are separate from the subscription fee.

3. Fees and Billing

Trial and Payment:

If a trial period is offered, it will automatically convert to a paid subscription at the trial’s end, as stated at the time of sign-up.

Billing Cycle:

Subscriptions renew automatically (e.g., monthly or annually), and fees are charged at the start of each billing period.

Fee Adjustments: We reserve the right to adjust subscription fees. Notice will be provided in advance, and continued use of the subscription after changes take effect constitutes acceptance of the new fees.

4. Renewal and Cancellation

Automatic Renewal:

Your subscription renews automatically at the end of each billing period unless you cancel beforehand.

Cancellation:

You may cancel at any time through your account settings or by contacting support. Cancellations take effect at the end of the current billing cycle, and no prorated refunds will be provided unless otherwise stated.

Termination by Conversionate: We may suspend or terminate your subscription if necessary to comply with laws, address policy violations, or protect our interests. Refer to the Terms & Conditions for termination details.

5. Scope of Support and Maintenance

Support Channels:

Depending on the subscription tier, support may be provided through text messages, email, and video calls. Platform Access Only does not include direct customer support services.

Included Services: Tiers that include support cover guidance, troubleshooting, and updates to the systems we have set up for you.

Exclusions: Unless otherwise specified, support does not include custom development, non-standard integrations, or responsibilities for external factors affecting performance.

6. Use of AI and Advertising Features

For subscriptions that include AI or advertising support:

AI Tools:

We will assist with refining AI-based features. No performance guarantees are made regarding these tools’ outcomes.

Advertising Services: We provide guidance, campaign optimization, and maintenance of the AI Assistants for advertising efforts. Actual ad costs are separate and billed directly by the relevant platform. No guaranteed results or ROI are promised.

7. Intellectual Property and Data

Your subscription grants you a non-exclusive, limited license to use the platform and included features while your account is active and in good standing. Refer to our Terms & Conditions and Privacy Policy for details on intellectual property, data usage, and confidentiality.

8. Limitations and Disclaimers

All disclaimers, liability limitations, and indemnification provisions in our Terms & Conditions apply equally to your subscription. We make no guarantees of specific business or sales outcomes, and all services are provided “as is” and “as available.”

9. Modifications to This Agreement

We may revise this Agreement by posting updated terms on our website. Continued use of your subscription after any changes take effect indicates acceptance of the revised Agreement.

10. Contact Information

For questions or concerns about this Agreement, please contact us at

[email protected].

By subscribing, you acknowledge that you have read, understood, and agree to be bound by this Agreement and the referenced Terms & Conditions.